Description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Responsibilities:

• Lead and support after-sales projects across the company's product portfolio, covering new service launches, new product ranges and process optimization initiatives.
• Contribute to the development and continuous improvement of service processes, documentation and systems.
• Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering.
• Work in close coordination with the local Service Manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities.
• Monitor and validate all prerequisites and essential steps required for the successful rollout of each program, ensuring readiness prior to go-live.
• Oversee program timelines, ensuring milestones are achieved and deadlines are met.
• Participate actively in all testing procedures to ensure thorough and effective validation processes.
• Lead the transfer and implementation of processes within the sales units, ensuring clear communication and coordination.

Requirements:

• Extensive experience in project management
• Solid professional experience in After Sales, Service Coordination, or Technical Customer (f-m-d) Support
• Strong command of the English language
• Willingness to travel in accordance with business requirements
• Experience in working with data analytics platforms, ideally with Qlik Sense
• Proficiency in MS Office applications and familiarity with CRM and ERP systems

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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we'd love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us