Description

As a Solutions Readiness Project Manager - Vice President within the Solution Readiness Team, you will be responsible for ensuring smooth Client Onboarding & Service, empowering Sales teams, and aligning various stakeholders through a robust client communication and training strategy. You will be focused on learning solution delivery leveraging existing and evolving learning platforms and execution of select communication strategies. This role requires an experienced project manager with a learning and communications background, who is articulate, highly organized, resourceful, and self-motivated. You should be comfortable managing multiple initiatives in a fast-paced environment and have a strong understanding of learning design and delivery practices, as well as excellent communication and presentation skills, with a strong understanding of risks and controls. This role will provide core support across the broader Solutions Readiness and Enablement teams covering both treasury (TS) and merchant services (MS).

Job Responsibilities

• Lead development of the evolving learning readiness strategy, foundational readiness resources, tracking, and framework enhancements
• Execute the Solutions Enablement and Readiness team Mail Maven strategy
• Manage Solutions Readiness for select projects, coordinating with stakeholders for successful change delivery
• Facilitate design team review sessions and communicate participant feedback and leverage when refining the learning strategy
• Facilitate internal reporting and prepare stakeholder updates.
• Support ad hoc initiatives to enhance processes.
• Ensure adherence to risk and controls framework

Required qualifications, capabilities, and skills

• 5+ years of project management, learning, or communication experience in the financial services industry or related field
• Ability to manage multiple projects and prioritize high volume, high priority initiatives
• Knowledge of learning and delivery methods and practices
• Excellent verbal and written communication skills including AP style guide familiarity
• Adept at working with colleagues at all levels, including senior management
• Demonstrated bias for action, with creative problem-solving skills and comfortable working independently in a fast-paced environment

Preferred qualifications, capabilities, and skills

• Expertise in Microsoft applications (especially PowerPoint) and experience using project management support tools (especially Workfront)
• Exposure to learning delivery platforms and communication channels (especially Adobe and MailMaven)
• Experience managing non-technical projects.
• Knowledge of Payments products and solutions
• Understanding and knowledge of current and evolving learning design and delivering methods

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.