Description

Job Description:

Business Overview

Rakuten Group's mission is to contribute to society by creating value through innovation and entrepreneurship. Rakuten provides more than 70 services across a wide range of fields, including the following: internet services, such as e-commerce, travel, and digital content; fintech services, such as credit cards, banking, securities, e-money, and cashless payments; mobile services, such as providing a mobile carrier service; and professional sports. By seamlessly linking these services through Rakuten membership, we have formed a truly unique "Rakuten Ecosystem".

Department Overview

At Rakuten, we aim to empower society through unmanned delivery and are seeking new members to lead our robot delivery business.

The Robot Delivery Business started in 2018, with a delivery experiment on a university campus in May 2019, followed by Japan's first service for general users from a supermarket to a nearby park in September-October of the same year. In August-September 2020, we expanded our services to a glamping facility, and in April 2021, we extended our services from supermarkets to nearby residential areas. Since May 2022, we have been providing regular services around Tsukuba Station for over a year. We have been providing services in the Harumi area of Chuo Ward, Tokyo, since November 2024, and are continuously working on improving and expanding our services.

In this position, you will primarily take the lead in all tasks related to robots, including the introduction of robots both domestically and internationally, the development and improvement of operations involving robots, and the integration between robots and Rakuten's systems. Specifically, your responsibilities will include identifying and organizing issues in ongoing services, proposing and implementing solutions in collaboration with robot manufacturers, supporting manufacturers with necessary reviews and procedures for robot operations, assisting in the development of integration between robots and Rakuten's delivery management system, and driving the consideration and implementation of new robot introductions both in Japan and overseas.

* Only available in Japanese
Service Introduction Page: https://drone.rakuten.co.jp/service/unmanned-solution/#tab-robot
Service Introduction Video: https://youtu.be/FUCXHD2xaE0

Working in a small team, you'll need to be adaptable and ready to tackle a broad range of challenges. Your role will evolve, with tasks assigned to leverage your strengths and support the team's shifting priorities.

Position:

Position Details

- Managing the end-to-end process of robot adoption, from sourcing and selection to negotiation and final implementation
- Development and improvement of robot operations
- Organizing requirements and documentation for integration between robots and Rakuten's systems
- Supporting robot manufacturers with reviews and procedures necessary for the introduction and operation of robots in Japan

Mandatory Qualifications:

- A strong passion and sense of ownership for creating products that provide value to customers
- Prior experience working on projects related to mobility or robotics
- A minimum of 2 years of experience in negotiations with global companies
- Strong communication and documentation skills for both internal and external stakeholders
- Ability to take initiative and drive projects forward by collaborating with team members
- Fluent in business English, with the ability to work effectively with a global team

Desired Qualifications:

- Skills and experience in finding and analyzing operational issues
- PRD documentation skills
- Risk assessment skills and experiences
- Experience in launching a new business
- Driver's license

Others Information:

Additional information on Location

Rakuten Crimson House (Tokyo)

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Languages:
English (Overall - 4 - Fluent), Japanese (Overall - 4 - Fluent)