Description

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

As a Project Manager on the Repair Project Management team, you will lead medium- to large-scale projects that are critical to our operations. This role requires orchestrating complex, long-term initiatives by collaborating closely with Product Operations, Repair Depots, Sales, and Engineering. The projects you manage will often span months or years and impact multiple sites and device platforms. In this capacity, you will also serve as a trusted advisor, providing key support and strategic insights to management.

Responsibilities:

Project & Operations Management

• Lead and manage projects of moderate scope, ensuring execution against timeline and budget.
• Develop clear project scope statements and build comprehensive supporting plans, factoring in resource availability, task durations, dependencies, and costs.
• Regularly monitor project progress, make adjustments to optimize execution, and provide concise status reports to the team and management.
• Act independently to resolve minor issues and risks, and provide mitigation recommendations for major issues.
• Potentially lead multiple limited-scope projects simultaneously.

Customer Issue & Escalation Management

• Lead service recovery plans for critical customer issues.
• Manage and monitor the team's email queue, ensuring timely responses and issue resolution.
• Coordinate with all internal stakeholders, including account teams, customer experience managers, technical teams, finance, repair, and supply chain, to ensure a seamless resolution process.
• Assist in problem isolation and analysis by collaborating with technical engineers to identify root causes and implement fixes within acceptable timeframes.

Financial Analysis & Cost Management

• Prepare financial analyses and cost projections for projects.
• Actively participate in end-to-end cost reduction by working with internal departments and external suppliers to minimize project costs.
• Identify opportunities to reduce and recover project expenses.

Process Improvement & Documentation

• Identify and execute continuous improvement plans, including process documentation, digitalization of project management, and reporting automation.
• Document project phases, process flows, and project status.
• Perform risk management to minimize project risks.
• Coordinate customized service delivery plans and changes in process flow based on specific customer requirements
• Initiatives

Qualifications:

• Bachelor's degree preferred with 3 to 5 years of equivalent work experience.
• Strong attention to detail.
• Solid time management and organizational skills.
• Demonstrated ability to successfully navigate change, adopt and apply new skills.
• Intermediate to advanced skills in PC based documentation tools MS Office and MS Visio.
• Intermediate to advanced skills in delegation and follow up.
• Excellent professional work behaviors (attendance, teamwork, time management).
• Excellent verbal and written communication skills. Able to articulate own thoughts concisely to both management and customers.
• Able to listen well and capture team's ideas.
• Proven ability to perform effectively in a fast-paced, high growth, rapidly changing environment.
• Experience identifying and implement process improvements
• Knowledge of Siebel, Salesforce, and Oracle a plus
• Demonstrated knowledge of PMI PMBOK and basic Project Management techniques and approaches.
• Proficiency with project management tools for scheduling, staffing, and planning.
• Strong ability to develop and maintain relationships with internal stakeholders.
• Proven ability to recognize and balance the needs of multiple stakeholders and hold self and others accountable to commitments.
• Experience in monitoring trends and commonly reported problems, with an understanding of when to escalate issues to management.
• A commitment to personal development and participation in management-approved trainings

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.