Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

About Sprinklr

Sprinklr is the world's leading Customer Experience Management (CXM) platform, helping brands unify customer-facing functions across marketing, advertising, research, care, and engagement. Our AI-powered platform enables enterprises to deliver personalized, seamless experiences across 30+ digital channels. With a global presence and a culture built on innovation, collaboration, and customer success, Sprinklr empowers businesses to connect with customers in meaningful ways and drive measurable outcomes.

About the Role

Sprinklr is seeking a Lead Project Manager to oversee enterprise-level projects for some of our most strategic clients. In this role, you will be accountable for the end-to-end delivery of complex programs, ensuring successful outcomes that drive measurable value for our customers. You'll work closely with cross-functional teams and senior stakeholders to deliver excellence at scale.

What You'll Do

• Own and manage a portfolio of 5-7 enterprise accounts, ensuring scope, timelines, and budgets are met.
• Drive project governance, including change control, risk management, and mitigation planning.
• Partner with consulting teams, regional leaders, and internal departments to coordinate delivery across multiple geographies.
• Build and maintain trusted relationships with client executives and internal stakeholders.
• Develop deep knowledge of the Sprinklr platform to create realistic project plans and high-level solutions.
• Provide accurate reporting and forecasting to internal and external stakeholders.
• Manage client expectations and deliver successful, measurable outcomes.
• Set the tone for quality and excellence across all aspects of delivery.
• Share weekly status updates and burn reports with stakeholders.
• Stay informed on industry trends to shape innovative client solutions.

What We're Looking For

• Fluency in Korean and English (mandatory).
• Based in Korea with flexibility to work across APAC.
• Extensive experience in client management and working with executive-level stakeholders.
• Proven track record in IT, SaaS, Social, or Software project management.
• Skilled in managing large-scale, multi-organizational initiatives with multicultural teams.
• Strong ability to identify and resolve issues, manage risk, and drive accountability.
• Leadership experience in managing enterprise-level projects and risks.
• Excellent influencing, negotiation, and mediation skills.
• Ability to motivate teams without direct reporting lines.
• Strong knowledge of software development life cycles, web technologies, and Agile methodologies.
• Exceptional communication skills (verbal and written).
• Project Management certifications (PRINCE2, PMP, CSM) preferred.
• Experience in CCaaS delivery/rollout is a plus.

Why Join Sprinklr?

• Work with global enterprise clients on transformative projects.
• Be part of a collaborative, innovative team driving customer success.
• Opportunity to shape digital experiences across APAC.

Ready to lead impactful projects? Apply now and help us deliver excellence for the world's biggest brands.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.